Refund policy

Return & Exchange Policy

 

By placing an order with Shiny Design, the customer acknowledges and agrees to our Privacy Policy, Terms & Conditions, Shipping Policy, and Return & Exchange Policy.

We do not offer refunds or returns. We only accept exchanges under the conditions stated below.

Promotion, offer, and sale items cannot be exchanged.

Ready-to-wear items can be exchanged only if the requested size is available in our stock.

Please note that exchanges are only available for the same design in a different size. We do not accept exchanges for a different design or color.

Customers are responsible for all delivery and exchange shipping costs.

Exchange Requests

You may submit an exchange request within 48 hours of receiving your order by contacting us via email or WhatsApp.

After the 48-hour period has passed, we will not be able to accept any exchange requests.

Exchange Conditions

To be eligible for an exchange:

• The item must be unused and unworn.
• The item must be in its original condition and packaging.
• All tags and accessories must remain attached.
• Items that have been damaged, washed, altered, stained, or show signs of use are not eligible for exchange.

Please make sure to check your size before placing your order.